Standard Voice/Fax Features
The following features are included with all of our
Voice/Fax plans:
Nationwide Toll-Free Telephone Number
Other service providers often have their clients share a
toll-free number. At CITYvoffice.com each client receives
their own private number - not an extension to a shared
number.
Our toll-free voice/fax services feature:
- No dedicated line required - Your number can ring on
your existing phone line or connect directly with
voicemail;
- No activation or set up fees;
- No equipment to buy and no software to download;
- Never busy - Calls are routed to any of your existing
numbers or voicemail;
- Your toll-free number is yours to keep, even if you
should decide to cancel our service;
Dedicated Customer Support
Every toll-free system includes access to dedicated
customer support should you need help setting up your
toll-free system, need to upgrade your plan, add a feature,
or simply have a question regarding a feature. A live
client service representative is a phone call away.
Multiple Voicemail Boxes
Each toll-free number comes complete with multiple
mailboxes available for use by departments and employees,
for informational purposes, or automated order taking.
Create the impression of a single office regardless of
the actual geographical location of employees. Each
mailbox/extension has its own virtual office features
including password protection, unlimited voicemail,
Follow-Me-Live Call Transfer, call return, message
notification, cardless calling card capabilities, and
more.
Auto-Attendant
When a caller dials your toll-free number, the custom
main greeting can provide the caller with specific options
to choose from. For example, a greeting might say: "Thank
you for calling ABC Company. Dial 1 for sales, 2 for
support, 8 for the dial-by-name directory, or 0 for the
operator." This feature eliminates the need for a secretary
to answer and route calls.
Busy Signal Elimination/Unlimited Call Capacity
A virtually unlimited number of simultaneous callers can
call your toll-free number without receiving a busy
signal.
Caller ID Capture (ANI)
Our system captures the telephone number of every call
into your system, even if the number is blocked. We use
Automatic Number Identification (ANI), a call capture
feature that is similar to caller ID but can not be
blocked. You are then notified of the information by pager,
phone call, or e-mail.
List of Extensions
A custom recording which is often used by companies that
have several employees utilizing the system. Instead of
listing all of the personal extensions during the initial
greeting, you can transfer your callers to a custom
directory where they can choose the appropriate
extension.
Follow-Me-Live Call Transfer
This service tracks you down at home, the office, or on
your cell phone to deliver a caller to you. It announces
the name of the caller and allows you to choose to talk to the
caller or send her to voice mail. You can even select the
times of the day and days of the week for taking calls on a
particular number.
With this feature:
- Never miss a call - availability to your customers
can mean the difference between closing a sale or
not;
- Save time by routing "time wasters" directly to voice
mail;
- Create an image of a single office while you and your
partners work from different homes, different cities, or
different countries;
- Boost your efficiency by blocking out "DO NOT
DISTURB" time blocks to complete office work.
Six Second Billing Increments
We charge using 6-second billing increments so that our
clients do not pay for unused partial minutes.
Call Announce/Screening
Differentiate business calls from personal calls even if
they ring on the same line. During live call forwarding,
once you answer the phone the system can transfer the
caller to you, ask you if you would like to accept the
call, send the caller directly to voicemail, put the caller
on hold or forward the call to the next number in your
sequence. You have the ability to hear the caller's name
and the extension which they are calling before choosing to
accept the call.
Online Administration
Administer your voice/fax service using our
online administration facility. You can:
- View and edit account information
- View your list of products and pricing
- View and print payment history
- Check your minute usage in real time
- Check your bulk minute status
- View a list of the current day's calls including caller ID with time and date stamp
Automated Order Taking/Questionnaires
Program any of your voice mailboxes to ask your callers
as many questions as required, one at a time, and record
their responses. The responses will be delivered to you as
a single message.
This advanced technology can be used for taking orders,
gathering customer information and screening calls.
On-Hold with Music
Project a new level of professionalism with your
toll-free system. During a live call transfer, customers
will hear a relaxing instrumental piece until they are
connected. In addition, while speaking with a customer, you
can dial the * key at anytime to place your caller on hold
with music. Once you are ready to resume the call, press
the * key to reconnect.
Unlimited Voicemail Capacity
Each toll-free voice mailbox can hold a virtually unlimited
number of voicemail messages. Messages can be accessed by
calling the toll-free number or can be forwarded as audio
attachments to an email address with the WebLINK and Email
Delivery features.
Unlimited Outgoing Message Length
All of your custom recordings can be as long as you
wish.
Live Internal Extension Transfer
Transfer callers internally between the extensions of
your toll-free system just like a large corporation. For
example, a support representative at extension 84 in Boston
can transfer a caller to a sales representative at
extension 89 in Los Angeles.
Live External Call Transfer
Transfer your caller to any phone number in the US.
International Call Forwarding
For companies with some or all personnel abroad, calls
can be forwarded overseas at competitive rates.
Call Back and Pager Notification
The Call Back feature tracks you down at your phone
numbers in a manner similar to Follow-Me-Live Call
Transfer, but delivers a message to you rather than a live
call. If the system is unable to contact you at any of your
numbers it will continue to try.
The system can also be programmed to page you with
specific codes whenever messages are left in voicemail.
Virtual Calling Card
Each mailbox can function as a calling card. Using your
toll-free number and PIN, you are able to make outgoing
calls from any phone, anywhere in the world.
Virtual Call Return
While listening to voice mail messages you can call the
person who recorded the message using the number they
called from. Once you have contacted the person, you are
returned to voice mail so that you can continue with the
next message.
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Optional Voice/Fax Features
These features are standard with some plans or can be
added for an additional fee:
Call Queuing
Place inbound callers on hold with music if you are busy
with another caller. Each mailbox receives its own unique
queue and customized settings.
Choose
WebLINK and you can customize the maximum hold-time for
callers in the queue as well as enable whether the callers
on-hold hear their current position in the queue. WebLINK
allows you to view the arrival time, phone number and
Caller ID of each caller.
[N/A: CITYlite, CITYpro;
Included: CITYxtreme]
Call Blocking/Call Limiting
Allows you to block or limit the number of calls per day
from any particular number.
[Optional: CITYlite;
Included: CITYpro, CITYxtreme]
Fax Mail
Allows people to send faxes to your toll-free number.
The system stores each fax until you decide to have it
forwarded to a fax machine of your choosing.
Combine with Fax Send for a
complete faxing solution.
[Optional: CITYlite; Included:
CITYpro, CITYxtreme]
Group Voice Messaging
Allows you to leave a message for an entire group of
people as easily as for one. Create as many groups as you
like, each with as many people as you like. Great for
associations, franchise organizations and network marketing
groups.
[Optional: CITYlite; Included:
CITYpro, CITYxtreme]
Fax-Back/Fax-on-Demand
Allows callers to type in their fax numbers to have
order forms, product details or any other faxable
information sent to them automatically.
[Optional: CITYlite, CITYpro;
Included: CITYxtreme]
Emailed Voice & Fax Message Delivery
Voicemail messages and faxes can be forwarded to any
existing email address as attachments. Voice messages are
forwarded as .wav files and can be played and saved on your
computer. Fax messages can be viewed, printed and saved as
well.
[Optional: CITYlite, CITYpro;
Included: CITYxtreme
WebLINK Virtual Control Panel
Turn your voice system into a virtual PBX. WebLINK
allows you to check voice and fax mail from any computer,
change your call forwarding settings, add or remove
numbers, change the times of day you can be called, and
more. Features include:
- Emailed Voice & Fax Message Delivery
- Mailbox Access and Control
- Online System Setup
- Call Queuing
- Voice Blaster
- Online Account Administration
- Call Analysis and Reporting
[Optional: CITYlite, CITYpro;
Included: CITYxtreme]
Fax Send
Send faxes from any computer connected to the internet
with our print driver installed.
- No need for a fax machine
- Store and organize your faxes easily, online
- Combine with Fax Mail for
a fully functional fax solution without the fax
machine!
[Optional: All Plans]
After-Hours Greeting
Let your customers know when you are not in the office
with a separate after-hours greeting. The caller can still
navigate throughout your system, listen to product
information, request "Fax Back" documents, utilize
"Automated Order Taking," etc, but will know not to expect
a live person.
[Optional: All Plans]
Dedicated Fax
Provides you with a separate toll-free fax number that
ties in with your toll-free system, making your faxes
available via Fax Mail and
Emailed Voice & Fax Message Delivery.
Combine with Fax Send for a
complete faxing solution.
[Optional: All Plans]
Dial-by-Name Directory
Allows you to create a dial-by-name directory using the
WebLINK interface. Dial-by-Name offers your callers access
to the party they are calling by pressing the # key and
dialing part of the name of the person or department.
This feature eliminates the need to list numerous
extensions and is of special benefit to small companies
that wish to project a larger appearance.
[Optional: All Plans]
Statistics Package
Provides reports that summarize how people move
throughout your voice system and how many "hits" have
accumulated for each of the extensions. Choose from HTML or
CSV reports sent to you by email, including daily
statistics and weekly and monthly summaries.
[Optional: All Plans]
Personalized On-Hold Music
Have any selection of music loaded for your callers to
hear while they are waiting to be connected. You can even
have informational recordings about your company
loaded!
[Optional: All plans]
Mailbox Rotation
Allows calls to be forwarded to groups of extensions on a
rotating basis. As customers call they can be distributed
to employees on a 'round robin' basis or forwarded to
employees at random, regardless of whether they reside in
the same office or in different parts of the world.
[Optional: All plans]
Additional Mailboxes
Additional mailboxes can be added to any toll-free plan
in groups of five. Provide all of your employees with
access to voicemail improving the productivity of your
company.
[Optional: All plans]
Random Hold Music
Choose the type of music you would like your callers to
hear while on-hold from four different genres of music:
rock, jazz, easy listening and house. Each genre has ten
different songs which will play in random order.
[Optional: All plans]
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